Hosting+ Service Terms

Standalone Hosting+ enrollment remains paused for the current public launch. This document is retained as a service reference and applies only where an accepted Order expressly incorporates it; publication does not activate a signup or purchase flow.

These Hosting+ Service Terms (“Hosting Terms”) govern SiteHeros Hosting+ services purchased by a customer (“Customer”). They supplement the SiteHeros Terms of Service, the applicable Order, the Hosting+ Service Schedule, Acceptable Use Policy (“AUP”), Billing Policy, Privacy Policy, and any Data Processing Addendum (“DPA”).

SiteHeros is the flagship product and service of Good Ground Serves LLC (“SiteHeros,” “we,” “us,” or “our”). WPMU DEV/Incsub and other providers may supply material infrastructure and reseller-platform functions. SiteHeros remains responsible only for the obligations it expressly undertakes.

1. Contract hierarchy

The controlling order is: (1) an executed Order or signed amendment; (2) a negotiated DPA for its subject; (3) the Hosting+ Service Schedule; (4) these Hosting Terms; (5) the general Terms of Service; and (6) incorporated policies. Upstream provider terms apply to Customer only when the Order or checkout clearly incorporates or presents them.

2. Business service and authority

Hosting+ is intended for lawful business, professional, organizational, and project websites. The person accepting must be at least 18 and authorized to bind Customer. Customer must provide accurate identity, billing, tax, domain, security, technical, and contact information and maintain an authorized primary and emergency contact.

3. Ordering and service formation

Hosting+ uses a separately disclosed signup, checkout, billing and provisioning process. Before Customer is bound, checkout must identify the seller, service, price, frequency, renewal, cancellation and refund terms, domain and migration conditions, resource profile, incorporated documents and payment method.

A preliminary recommendation, availability display, draft, estimate, or abandoned checkout is not an order. Service begins only after successful payment or approved credit, fraud/risk screening, acceptance, required information, provisioning, and confirmation.

4. Service scope

SiteHeros provides the plan and included functions stated in the Order and Hosting+ Service Schedule for one production WordPress environment unless the Order says otherwise. Hosting+ supplies infrastructure and platform operations; it does not include ongoing website management, content production, design, development, marketing, SEO campaigns, legal compliance, unlimited troubleshooting, or emergency response.

Any feature, capacity, backup, security tool, monitoring function, certificate, CDN, staging environment, migration utility, license, or support function available from an upstream provider is included only when the Order states it and configuration evidence confirms it is enabled.

5. Customer control and responsibilities

Customer owns or controls its website and is responsible for:

• content, products, services, users, accounts, business practices, permissions, notices, accessibility, consumer rights, taxes, and regulatory compliance;
• securing users, endpoints, credentials, recovery methods, plugins, themes, code, integrations, mailboxes, domain accounts, and third-party accounts within its control;
• keeping supported software, lawful licenses, accurate contacts, and independent business records;
• reviewing capacity, security, backup, update, abuse, domain, and end-of-life notices;
• providing timely decisions, access, exports, approvals, and testing; and
• following the AUP and upstream restrictions that are lawfully disclosed and incorporated.

Customer must not send or host full payment-card data, protected health information, government identifiers, children’s data, credentials, special-category/sensitive data, export-controlled data, or other regulated information unless SiteHeros expressly approves the use case and required safeguards in writing.

6. Administrative access

Customer grants SiteHeros and its authorized providers the access reasonably required to provision, maintain, secure, troubleshoot, migrate, back up, recover, suspend, or terminate the Service. SiteHeros will use access only for authorized purposes and may require stronger authentication, removal of unsafe users/components, or credential rotation.

Customer access level depends on the plan and security model. Customer must not evade role limits, alter protected platform components, or impair SiteHeros’ or an upstream provider’s ability to operate or secure the Service.

7. Resources and fair use

Each plan has technical and operational limits, whether expressed as CPU, memory, storage, workers, processes, database size, inode/file count, bandwidth, traffic behavior, backup usage, email, sites, environments, licenses, support load, or other capacity. “No hard traffic limit” does not authorize abusive, unlawful, destabilizing, or materially disproportionate use.

SiteHeros does not impose automatic resource-overage charges at launch. If use exceeds or threatens the selected profile, SiteHeros may require remediation, caching, content delivery, optimization, workload reduction, architectural change, or movement to a suitable plan. Customer will receive reasonable notice when feasible; urgent protective action may occur without prior notice.

8. Domains and DNS

A domain benefit applies only if stated in the Order. Customer remains the registrant and must supply accurate registration information, maintain required consents, and comply with ICANN, registry, registrar, reseller, dispute, transfer, verification, renewal, expiry, redemption, and abuse requirements.

The free standard .com or .org domain benefit includes registration and ongoing renewal for as long as Customer hosts with SiteHeros. “For life” means the duration of that hosting relationship, and the free-domain benefit ends when that hosting ends. Any legally required charges are disclosed. Premium, aftermarket, brokered, multi-year, redemption, restoration, transfer, privacy and special-registry charges are excluded unless stated.

Domain registration is time-limited, not ownership in perpetuity. Customer is responsible for protecting registrar access and acting on notices. DNS changes can interrupt web, email, identity, security, and other services. SiteHeros may require written approval and verified rollback information for material DNS changes.

9. SSL, CDN, security and performance

SiteHeros may provision TLS/SSL certificates, firewalls, malware/security tools, caching, image optimization, CDN, logs, monitoring, and related controls as stated in the Order. These reduce risk; they do not guarantee security, compatibility, uninterrupted availability, regulatory compliance, rankings, speed, or prevention of all compromise.

Certificate issuance/renewal depends on domain validation, DNS, certificate authority, network, provider, and Customer cooperation. Customer may need to correct conflicting DNS, proxies, certificate-authority authorization, redirects, mixed content, or third-party integrations.

10. Backups and recovery

Backup schedule, retention, location, exclusions, restore method, and any promotional enhancement are stated in the Service Schedule or Order. Backups are operational recovery aids, not permanent archives, immutable legal holds, or guaranteed copies. A backup can be incomplete, corrupted, unavailable, incompatible, or too old for Customer’s objective.

Customer must maintain independent exports or backups where loss would be material and must test Customer-controlled continuity arrangements. A restore may overwrite later changes and may require downtime, a clean environment, malware review, or separately scoped work.

11. Updates and software

SiteHeros may maintain WordPress core and supported platform components as stated in the Order. Updates can change behavior or create conflicts. SiteHeros may delay, stage, roll back, disable, quarantine, or remove an unsafe, abandoned, unlicensed, incompatible, or unsupported component. Customer remains responsible for customer-selected code and licenses.

Open-source and third-party software remains governed by its license. SiteHeros does not transfer ownership of third-party software and does not guarantee perpetual availability of a license or feature.

12. Support and maintenance

Support scope, channel, hours, severity handling, target response, maintenance, exclusions, and escalation are in the Service Level, Support & Maintenance Notice or Order. Target response is not resolution time. Work outside platform support requires an estimate, SOW, or change authorization.

13. Acceptable use, abuse and content

Customer and all users must comply with the AUP. Customer authorizes proportionate investigation of reports and protective action. SiteHeros may preserve evidence; restrict access; isolate, disable, or remove content; block traffic; suspend mail, DNS, accounts, or a site; or report conduct where reasonably necessary to protect people, systems, providers, or legal rights.

SiteHeros is not required to monitor all content and does not endorse Customer content. Send copyright reports to legal@siteheros.com with identification of the work, the affected URL, your authority and supporting information.

14. Privacy and data processing

The Privacy Policy describes SiteHeros’ own controller/business processing. If SiteHeros processes personal data for Customer as a processor/service provider, the DPA governs after execution. Customer determines lawful purpose, instructions, notices, consents, rights handling, special-data restrictions, and data-subject communications.

Hosting region and transfer terms must be confirmed in the Order when legally or operationally material. Customer must not assume data remains in one jurisdiction merely because the production server has a selected location.

15. Providers and service changes

Hosting+ depends on WPMU DEV/Incsub and may depend on infrastructure, certificate, registrar, DNS, security, payment, software, or support providers. Provider outages, security measures, legal demands, end-of-life decisions, price or product changes, and account restrictions can affect the Service.

SiteHeros may make changes needed for security, law, provider requirements, continuity, or reasonable improvement. If a change materially reduces a paid core function, SiteHeros will provide notice and a remedy required by the Agreement or applicable law. No upstream SLA or credit becomes a SiteHeros obligation unless expressly adopted.

16. Suspension

SiteHeros may suspend all or part of the Service for nonpayment; fraud or risk; abuse; compromise; unlawful content or conduct; invalid registration/contact information; resource harm; unsupported software; a provider requirement; legal process; or material breach.

When practicable, SiteHeros will give notice and an opportunity to cure. Immediate action may occur for urgent security, safety, legal, provider, or network risk. Suspension does not automatically end charges, cancel renewal, preserve data indefinitely, or create a refund. Billing and restoration decisions are recorded separately.

17. Term, renewal and cancellation

The Order states the initial term, billing frequency, renewal, cancellation, and price. Customer may cancel renewal through the disclosed method. Cancellation of renewal does not necessarily end a paid or committed term. Hosting+ cancellation must be no more burdensome than enrollment when applicable law requires parity.

Refunds, credits, failed payments, taxes, chargebacks, and plan changes are governed by the Billing Policy, Order, checkout disclosures, and nonwaivable law. An upstream refund promise is not a SiteHeros promise unless incorporated.

18. Termination and offboarding

At termination, Customer must pay amounts due and complete export, transfer, domain/DNS, credential, license, and access steps within the applicable offboarding window. SiteHeros may remove its licenses, proprietary configurations, accounts, connectors, and access while preserving Customer-owned exportable content as required by the Agreement.

SiteHeros may delete data after the stated window, subject to legal hold, security isolation, provider limits, backup rotation, and law. Domain transfer and data export are separate from cancellation and may require identity verification, payment, technical work, and third-party cooperation.

19. Ownership

Customer retains rights in Customer Materials. SiteHeros retains its platform, processes, templates, configurations, documentation, tools, know-how, and pre-existing materials. Customer receives only the license stated in the general Terms, Order, or SOW. Nothing transfers upstream infrastructure or third-party licenses.

20. Warranties, service levels and risk

Except for an express warranty or service credit in the Order, Hosting+ is provided under the disclaimers and liability limits in the general Terms. Maintenance, attacks, Internet failures, DNS/registrar action, customer acts, third-party systems, force majeure, and unsupported configurations can cause interruption or loss.

Customer is responsible for evaluating whether Hosting+ is appropriate for business continuity, regulated workloads, transaction volume, accessibility, security, and legal obligations. SiteHeros is not a regulated-industry compliance provider unless a signed scope says otherwise.

21. Legal requests and investigations

SiteHeros may respond to lawful process, preserve records, restrict disclosure when legally prohibited, and challenge overbroad requests when appropriate. Customer must not obstruct a lawful investigation or demand that SiteHeros violate law or provider terms.

22. General

Changes must follow the amendment rules in the general Terms. Customer may not resell, sublicense, benchmark for competitive publication, evade controls, or transfer the Service without written approval. Notices go to the recorded contacts.