Elite Management Service Schedule

Current Elite Management is available only for purchases primarily for business, commercial, professional, nonprofit, association or organizational purposes. Eligible purchasers include corporations, LLCs, partnerships, nonprofits, associations, organizations, sole proprietors, independent professionals and natural persons purchasing primarily for business/professional use. Current Elite is not offered for purchases primarily for personal, family or household use.

This Schedule defines the current Elite Management service framework. It supplements the Elite Management Master Agreement (“MSA”) and the accepted Client proposal or Order.

1. Integrated service

Each Elite level is a single integrated combination of:

• dedicated WordPress hosting foundation;
• approved website class and design/development scope;
• managed website care and continuity;
• active management and evolution;
• Business Applications / WebOps customer environment;
• WebOps Hub client operations;
• onboarding and ordinary migration/launch operations;
• reporting; and
• Client review cadence where applicable.

Components are not independently selectable, bankable or exchangeable except where a written custom scope expressly permits it. Refund eligibility is governed by the Terms of Service and Billing, Renewal, Cancellation & Refund Policy. Custom Website / Development remains outside the fixed public packages.

2. Current packages and engagement scope

The current standard Elite Management packages are Essential, Pro, Plus and Premium. Standard recommendations select one complete preset package; mixed service levels and custom work require a written custom scope. The accepted proposal or Order identifies the selected package, included work, fees and payment terms.

The quoted monthly amount is the complete preset package amount, including the applicable Website Build installment. Reference component or Website Build values do not automatically add another monthly Build charge. The accepted Order must identify the agreed Website Build amount and allocation, any expressly required Activation Payment, installment term, payment dates and amount after payoff.

The accepted Order and statement of work identify the applicable design/development deliverables, care and management scope, reporting, review cadence, workstream limits, resources, application entitlements, licenses and exclusions. The applicable fees and entitlements are those disclosed in the accepted Order.

3. Annual payment

Any annual option, total, discount, collection schedule and applicable refund allocation must be stated in the accepted Order. This Schedule does not create an annual payment option or discount by itself.

Current standard setup/onboarding fees are waived to $0. Recurring service cancellation and agreed Website Build obligations remain separate.

4. Website Build amount and ownership

Any Website Build Activation Payment expressly required by the accepted Order is paid upfront and credited dollar-for-dollar against the agreed Website Build amount. It reduces the remaining Website Build balance and is not an extra fee or a setup/onboarding fee.

The Website Build payment obligation may extend for up to 36 months and ends as soon as the Website Build amount is paid in full. It is not a 36-month commitment to ongoing Elite Management services. Paying the Website Build amount early ends that payment obligation early.

Good Ground Serves LLC / SiteHeros retains ownership of the completed Website until the Website Build amount is paid in full. On full payment, ownership of the completed bespoke Website transfers to Client, subject to applicable third-party licenses and retained SiteHeros pre-existing or reusable tools, frameworks, components, software, methods, know-how and intellectual property.

After payoff and ownership transfer, cancellation of ongoing SiteHeros services does not cause Client to lose ownership of the completed Website.

Cancellation of ongoing services does not erase an unpaid Website Build balance. The remaining unpaid Website Build amount is a contractual payment obligation. SiteHeros may provide an itemized payoff/default statement, give required notice and opportunity to cure, and pursue lawful contractual collection and civil remedies. Any acceleration, late fee, finance charge, attorney-fee term or collection cost applies only if expressly disclosed in the signed controlling documents and legally permitted.

5. Setup and onboarding

Setup includes service configuration, intake, access/security, resource provisioning, baseline assessment, scope/milestone planning, account/portal configuration, migration/launch planning, and records. The setup fee remains real when waived and does not create a refund or offset.

6. Hosting foundation

Every Elite client requires membership on SiteHeros WebOps hosting. Elite includes the dedicated production WordPress environment identified in the accepted Order. The Order must list customer-facing resources, region, environments, domain/DNS, backups, SSL, CDN, security, monitoring, access and dependencies.

Provider capability or an internal plan mapping does not prove a feature is enabled. Separate environments, high-risk traffic, large data, advanced compliance, business email, premium domains, and specialized infrastructure require written scope.

7. Design and development

The SOW defines information architecture, pages/templates, structured content, forms, integrations, migration, design system, content responsibilities, milestones, approvals, launch, accessibility target, browser/device support, and acceptance.

No plan includes unlimited pages, revisions, custom code, ecommerce, membership, directory, LMS, API, multilingual, application, integration, or data work. Very large or unusual scope requires a Custom Website / Development Addendum with written price and no artificial maximum.

8. Care

Care may include, as specified:

• supported WordPress/platform maintenance and updates;
• security/hardening/malware and access operations;
• backup/recovery coordination and restore testing;
• uptime, availability, certificate and technical monitoring;
• performance/caching/CDN/image/database operations;
• technical QA, supported software/license review and continuity records.

Care does not guarantee perfect security, availability, compatibility, recovery, speed, ranking, or compliance.

9. Management

Management may include approved:

• page/template/content/image updates;
• forms, workflows and calls to action;
• publishing and structured-content operations;
• conversion and user-experience improvements;
• supported integration configuration;
• business information and campaign updates;
• measurement-informed recommendations; and
• phased website evolution.

Client supplies authoritative facts, legal policies, permissions, source-ready content, decisions, access and approvals unless the SOW adds a content service. Original long-form copy, research, photography/video, brand strategy, advertising, legal review and unlimited production are excluded.

10. Workstreams and queue

A workstream is a related body of active work with a defined objective, dependencies and acceptance. Workstream limits manage concurrency, not total or guaranteed output. Security, incident, provider and continuity work may take priority.

Workstream limits, meeting frequency and review duration are stated in the accepted Order for the selected current package or custom scope. A package name alone does not create a numerical workstream or meeting entitlement.

Queue order considers risk, impact, readiness, dependencies, approvals, age and Service level. Work cannot be carried forward as unused hours because Elite is not sold as an hourly retainer.

11. Proofs and revisions

Unless the SOW says otherwise, each recurring request includes one proof and one consolidated revision. New direction, fragmented feedback, additional stakeholder requirements, late source material, or changes after approval are new scope.

12. Reviews and reports

Reports describe work, health, issues, risks, recommendations, metrics and next priorities appropriate to the level. A review meeting is for decisions and prioritization; it is not additional production capacity. Missed Client meetings do not roll over unless rescheduled under policy.

13. Business Applications, WebOps and WebOps Hub

WebOps is Client’s SiteHeros-branded WordPress operating environment. WebOps Hub is the client portal. Exact included functions and access are defined in the accepted Order.

Exact applications, licenses, roles, functions, support and data flows must be listed. No product name implies every module, integration or license.

14. Migration and launch

Ordinary qualifying migration/launch operations are included or may be presented as waived. Complex migration, stabilization, remediation, malware cleanup, large transfer, unusual recovery, unsupported stack, regulated data, or near-zero-downtime cutover requires separate scope.

15. Support

Channels, hours, target response, severity, maintenance and emergency coverage must appear in the Order or incorporated Notice. Elite review cadence is not an incident hotline. Resolution time is not guaranteed.

16. Exclusions

Unless an SOW adds them:

• legal, tax, accounting, regulated compliance or certification;
• 24×7 staffing or emergency/incident coverage;
• penetration testing or forensic investigation;
• customer service, sales, order fulfillment or business administration;
• paid media, SEO campaign, social media or reputation management;
• customer mailbox hosting/migration;
• unsupported platforms, custom applications or high-risk integrations;
• third-party charges and premium licenses; and
• work for additional sites, brands, legal entities, locations or environments.

17. Deliverables and acceptance

The statement of work lists objective deliverables, acceptance tests and the review period. Client must accept or identify specific nonconformities within that period. SiteHeros corrects in-scope nonconformities; new preferences or scope require a change order. No public launch occurs without authorized approval.