Elite Billing & Commitment Schedule

Current Elite Management is available only for purchases primarily for business, commercial, professional, nonprofit, association or organizational purposes. Eligible purchasers include corporations, LLCs, partnerships, nonprofits, associations, organizations, sole proprietors, independent professionals and natural persons purchasing primarily for business/professional use. Current Elite is not offered for purchases primarily for personal, family or household use.

This Schedule defines Elite Management recurring prices, setup fees, payment paths, commitment evidence, renewal, cancellation, and early-termination controls. It supplements the MSA, Order, and general Billing Policy.

1. Required order summary

Before acceptance, the Order clearly states the selected current package and scope; complete package amount, currency, payment frequency and charge dates; applicable setup fee or waiver; agreed Website Build amount and allocation, any expressly required Activation Payment and remaining schedule; amount after payoff; any annual price/discount and collection mechanics; renewal and cancellation rules; guarantee, refund and default terms; authorized extra charges; payment provider, seller and descriptor; controlling documents; and how to retain the executed agreement.

Recurring-payment consent must be affirmative, unchecked, unambiguous and separately evidenced. Website Build payment authorization is distinct from service fees and setup/onboarding.

2. Current packages and proposal-defined amounts

The current standard Elite Management packages are Essential, Pro, Plus and Premium. Standard recommendations select one complete preset package; mixed service levels and custom work require a written custom scope. The accepted proposal or Order identifies the selected package, included work, fees and payment terms.

The quoted monthly amount is the complete preset package amount, including the applicable Website Build installment. Reference component or Website Build values do not automatically add another monthly Build charge. The accepted Order must identify the agreed Website Build amount and allocation, any expressly required Activation Payment, installment term, payment dates and amount after payoff.

Current standard setup/onboarding fees are waived to $0. Any different proposal-specific setup charge requires express disclosure and acceptance.

3. Monthly recurring service

Monthly recurring charges follow the accepted Order’s service start, disclosed billing date and cancellation rules. The Order states any proration, payment-date change, pause, credit or authorized upgrade/downgrade. A Website Build payment schedule does not lock ongoing Elite services for 36 months.

4. Annual recurring service

Any annual option, total, discount, collection schedule and applicable refund allocation must be stated in the accepted Order. This Schedule does not create an annual payment option or discount by itself.

Where an annual option is accepted, its renewal, notice, cancellation and eligible unused-service proration follow that Order and the Billing, Renewal, Cancellation & Refund Policy. No multi-year ongoing-service lock is created by the Website Build payment term.

5. Setup/onboarding and agreed Website Build payments

Current standard Elite setup/onboarding fees are waived to $0. Any different proposal-specific setup charge requires express disclosure and acceptance. A waived setup amount is not a Website Build payment or a cash credit.

Any Website Build Activation Payment expressly required by the accepted Order is paid upfront and credited dollar-for-dollar against the agreed Website Build amount. It reduces the remaining Website Build balance and is not an extra fee or a setup/onboarding fee.

Any activation amount, installment allocation, term and payment dates must be expressly stated in the accepted Order. No additional payment is authorized by a reference value alone.

The Website Build payment obligation may extend for up to 36 months and ends as soon as the Website Build amount is paid in full. It is not a 36-month commitment to ongoing Elite Management services. Paying the Website Build amount early ends that payment obligation early.

Good Ground Serves LLC / SiteHeros retains ownership of the completed Website until the Website Build amount is paid in full. On full payment, ownership of the completed bespoke Website transfers to Client, subject to applicable third-party licenses and retained SiteHeros pre-existing or reusable tools, frameworks, components, software, methods, know-how and intellectual property.

After payoff and ownership transfer, cancellation of ongoing SiteHeros services does not cause Client to lose ownership of the completed Website.

Cancellation of ongoing services does not erase an unpaid Website Build balance. The remaining unpaid Website Build amount is a contractual payment obligation. SiteHeros may provide an itemized payoff/default statement, give required notice and opportunity to cure, and pursue lawful contractual collection and civil remedies. Any acceleration, late fee, finance charge, attorney-fee term or collection cost applies only if expressly disclosed in the signed controlling documents and legally permitted.

6. Payment authorization

A separate payment authorization permits SiteHeros and the disclosed payment provider to charge the agreed amounts on the disclosed dates. The process identifies the seller, descriptor, receipt, support route and applicable payment-method and retry terms.

No one may enter a Client’s payment method without authority. SiteHeros does not receive full card data from Stripe-hosted payment fields.

7. Invoices and receipts

Each invoice/receipt identifies Client, Agreement/Order ID, service level, period, setup/waiver, taxes/other charges, payment status, balance, merchant, and billing contact. Client must promptly dispute errors and pay undisputed amounts.

8. Taxes

Current advertised SiteHeros prices are flat prices. Any collection required by mandatory tax law will be disclosed and handled as required; this does not state that tax can never apply.

9. Failed payments

After a failed charge, SiteHeros may notify Client, retry as authorized and disclosed, request another method, suspend affected service, or pursue remedies expressly stated in the Agreement and permitted by law.

A failed payment does not erase valid service charges or an unpaid Website Build balance. Collection practices must be lawful, nondeceptive, nonharassing and consistent with applicable insolvency and debt rules.

10. Price changes

No price change applies retroactively. A prepaid fixed service period is not altered without valid authority. Permitted future or renewal changes receive advance notice and affirmative consent where required.

11. Cancellation

Client may cancel ongoing services through an available WebOps Hub/account cancellation function or by emailing legal@siteheros.com. The route must be accessible and no more burdensome than enrollment where applicable. SiteHeros provides confirmation of the effective date and remaining obligations.

12. Remaining Website Build balance after cancellation

Cancellation of ongoing services does not erase an unpaid Website Build balance. The remaining unpaid Website Build amount is a contractual payment obligation. SiteHeros may provide an itemized payoff/default statement, give required notice and opportunity to cure, and pursue lawful contractual collection and civil remedies. Any acceleration, late fee, finance charge, attorney-fee term or collection cost applies only if expressly disclosed in the signed controlling documents and legally permitted.

SiteHeros must avoid double recovery and account separately for lawful taxes, approved third-party charges, unpaid change orders, credits and final authorized work. Mandatory rights remain unaffected.

13. Termination for uncured breach

If SiteHeros materially breaches and does not cure within the applicable contractual process, Client may terminate the affected service and receive the remedy provided by the controlling Agreement or mandatory law. This is separate from the eligible recurring-service guarantee.

14. Renewal

Renewal occurs only on the frequency, price and terms disclosed in the accepted Order. SiteHeros provides the notice and obtains the consent required for the customer and jurisdiction. No hidden renewal or prechecked acceptance applies.

15. Upgrade, downgrade and additional services

Upgrades and downgrades require disclosure and acceptance of their price, effective date, proration and scope. Technical changes may be necessary. They must not silently extend or reset a Website Build payment obligation. Statements of work, change orders, add-ons, provider charges and additional sites require separate authorization.

16. Eligible service-fee guarantee and refunds

Elite Management includes a 30-day money-back guarantee on eligible recurring SiteHeros service fees. For covered service fees, the guarantee is no-questions-asked.

Applies to eligible SiteHeros service fees. See Terms.

The Website Build Activation Payment, if expressly required by the accepted Order, is excluded from the recurring-service guarantee. Its rate and amount must be stated in that Order.

Once Website Build work begins, Website Build amounts are non-refundable except where mandatory law requires otherwise. A Website Build payment is not a recurring service fee, and the guarantee does not transfer Website ownership before the Website Build amount is paid in full.

For annual-paid Elite service, the guarantee covers eligible recurring-service amounts during the 30-day period. After that period, eligible unused annual recurring-service amounts are subject to proration under the Billing, Renewal, Cancellation & Refund Policy where a refund is due.

SiteHeros may issue a documented discretionary service credit without admitting liability. Upstream-provider refunds or credits are not Client entitlements unless the Agreement states otherwise.

17. Chargebacks

Client must first use the billing dispute process when feasible. A chargeback does not decide the contract dispute or cancel Service. SiteHeros may provide the processor with Agreement, consent, service, invoice, communication and delivery records, subject to privacy/security rules.

18. Commitment evidence

The agreement record preserves the accepted Order and incorporated document versions, signer identity and authority, separate electronic and payment consents, signature event, necessary timestamps and proportionate supporting evidence, executed copy delivery, invoices, notices, service records, cancellation request and confirmation. Records follow applicable privacy, security, retention and legal-hold requirements.