Privacy Rights Request Notice

1. How to submit a request

You may request access, correction, deletion or another applicable privacy right through the privacy request channel identified in the SiteHeros Privacy Policy. Include your name, a reply address, the right you wish to exercise and enough information to locate the relevant relationship or records. If your request concerns a website we host or manage for another business, identify that business and website.

Do not include passwords, authentication codes, full payment-card information, government identification numbers, health records or unrelated confidential documents. We will provide a secure method if additional evidence is necessary.

2. Who handles the request

Good Ground Serves LLC, the legal provider of SiteHeros, handles requests concerning personal information it controls. When a customer controls the information, we will direct the request to that customer or assist under its instructions, as appropriate. We will not disclose customer-controlled records without appropriate authority.

3. Verification and authority

We use proportionate verification where required, considering the sensitivity of the information and risk of unauthorized disclosure or deletion. We may use information already associated with the relationship before requesting more. An authorized agent may be asked to provide evidence of authority consistent with applicable law.

We do not require proof of identity for opt-out requests where applicable law does not permit it. Information collected solely to verify a request will be used and retained only as necessary for that purpose and related legal obligations.

4. Response and limitations

We will acknowledge and respond within applicable legal deadlines. If a permitted extension is needed, we will explain it within the required period. We may ask you to clarify the scope without using clarification to obstruct a request.

Some records may need to be retained for legal compliance, security, dispute handling or another lawful exception. We will explain an applicable refusal or partial response and the appeal or complaint route required by law. We will protect other individuals’ information, privileged material and legitimate security interests.

5. Deletion and service cancellation

A privacy request is not automatically a subscription cancellation instruction, and cancellation does not automatically require immediate erasure of every record. If both actions are requested, we will route and track them separately and explain their effect. We will not use that distinction to disregard a clearly expressed request.

Deletion of customer website data must also account for controller instructions, backups, required records and legal holds. We will explain material limits that apply.

6. Appeal and complaints

Where applicable, you may appeal a refusal or raise a data-protection complaint by emailing legal@siteheros.com. For an appeal, refer to the original request. We will provide a reasoned response and any required regulator complaint instructions. Complaints and rights requests follow their respective applicable legal deadlines. You may contact a competent privacy authority independently.

7. Accessible requests

No marketing consent, payment, new account creation or agreement to a liability waiver is required to submit a privacy request. We will not require unnecessary sensitive identification. If you need an accessible alternative, email legal@siteheros.com with your preferred reply method.