WebOps Hub & Client Portal Terms

1. Portal

WebOps Hub is the intended SiteHeros client portal for authorized account, website, service, request, approval, report, support and related functions that the Order enables. It is not a bank, permanent archive, legal-record repository, emergency service or guarantee that every provider function is available.

2. Accounts

Client must use named users, accurate information, unique credentials and MFA where offered. Shared accounts are prohibited unless expressly approved. Client controls its users and promptly reports changes/compromise.

SiteHeros may verify identity/authority before payment, domain/DNS, access, publication, data export, security or destructive actions.

3. Requests and approvals

The Hub may be an approved system of record for requests, priorities, content approvals, Change Orders, launch authorization, support and acknowledgments. A record binds Client only when the recorded user had authority and required e-sign/payment formalities are satisfied.

Silence, automated status or ticket creation does not approve a material scope, legal, payment, privacy, security, accessibility or production action.

4. Content/data

Client must not upload unlawful content, secrets, full card data, health data, government identifiers, children’s private data or other sensitive data except through an expressly approved secure workflow. Client grants a limited license to process uploads for service delivery.

5. Communications

Portal/email notifications are operational. Client must maintain contacts and review notices. Delivery may fail; critical actions may require confirmed receipt. Marketing consent remains separate.

6. Billing

Any displayed invoice/subscription/payment/cancellation data must reconcile to the controlling Agreement and payment processor. The portal is not the source of a term not accepted. Refund/cancellation rights remain governed by contract/law.

7. Security

Client must log out on shared devices, secure endpoints, limit access and report incidents. SiteHeros may suspend users, sessions, integrations or exports for risk. No portal is perfectly secure.

8. Availability/support

Portal availability and response targets are those in the Order; upstream functionality is not a downstream guarantee. For assistance when the portal is unavailable, contact legal@siteheros.com. Emergency coverage exists only if included in the accepted service scope.

9. Evidence and retention

SiteHeros retains only supported and necessary access, request, approval, version, timestamp, ticket, download and change evidence under an approved class-specific schedule and applicable holds. IP, user-agent, device or session details require policy need, lawful basis, proportionate collection and verified configuration. Client should export records it must preserve. Portal deletion is not proof that every contract, tax, security or held record is deleted.

10. Third parties

The Hub may depend on WPMU DEV/Incsub, Stripe, Google or other providers. Their terms/data practices apply according to role. SiteHeros will not expose private wholesale details or grant Client rights in upstream accounts.

11. Acceptable use

No scraping, automated abuse, reverse engineering, security testing, impersonation, unauthorized access or interference. AUP applies.

12. Termination

Access may end at service termination, role change, nonpayment or risk. Data return follows the Agreement and applicable offboarding terms; Client must not rely on indefinite portal access.