Legal Documentation
Contact & Legal Notices
Legal, privacy, accessibility, billing, cancellation, security and support contact information.
Good Ground Serves LLC is the legal provider of its flagship SiteHeros product and service.
1. Legal notices and general questions
Send legal notices and questions about these documents to legal@siteheros.com. If a signed agreement specifies an additional notice method, follow that agreement.
2. Billing and cancellation
For billing questions or to cancel ongoing service, email legal@siteheros.com. Identify your account, service and request without including payment-card details. See the Billing, Renewal, Cancellation & Refund Policy.
3. Privacy requests
Email legal@siteheros.com to exercise an applicable privacy right. See the Privacy Rights Request Notice for verification, appeals and what information to include.
4. Accessibility help
Report a barrier or request an accessible format at legal@siteheros.com. Include the page or process, the barrier and your preferred reply method. See the Accessibility Statement.
5. Security, abuse and copyright reports
Send a minimal description and the affected URL or service to legal@siteheros.com. Do not include passwords, private keys, live tokens, unlawful content or unnecessary personal information. Ask for a secure method when needed. Testing requires prior written authorization; see the Security Statement and Acceptable Use Policy.
6. Support
Use the support route specified in your accepted Order. If you need help finding that route or the portal is unavailable, contact legal@siteheros.com. This address does not create emergency coverage or a guaranteed response time. Immediate threats to life or safety should be reported to emergency services.