2. What Cookies Are
Cookies are small text files that websites place on your browser, device, or computer when you visit a website.
Cookies can help websites remember information about your visit, such as:
- Login status
- Preferences
- Session activity
- Shopping cart or checkout progress
- Security status
- Form progress
- Analytics activity
- Visitor behavior
- Referral source
- Device or browser information
Cookies may be set directly by SiteHeros or by third-party providers that help operate, secure, analyze, improve, or market SiteHeros services.
3. Technologies Covered by This Policy
This Cookie Policy covers cookies and similar technologies, including:
- Browser cookies
- Session cookies
- Persistent cookies
- Pixels
- Tracking tags
- Scripts
- Local storage
- Session storage
- Analytics identifiers
- Device identifiers
- Embedded content technologies
- Security tokens
- Login/session tokens
- Similar technologies used for functionality, analytics, security, measurement, or marketing
For simplicity, this policy may refer to all of these technologies as “cookies” or “similar technologies.”
4. Why SiteHeros Uses Cookies
SiteHeros may use cookies and similar technologies to:
- Operate the SiteHeros website
- Keep website features functioning
- Enable account login
- Enable client portal access
- Support checkout and billing flows
- Remember preferences
- Secure accounts and forms
- Prevent spam and abuse
- Measure website performance
- Understand how visitors use the website
- Improve navigation and content
- Monitor technical issues
- Support analytics and reporting
- Improve service offerings
- Measure marketing and campaign effectiveness
- Understand referral sources
- Support legal, security, and operational requirements
Some cookies are required for the website or client portal to function properly. Other cookies help SiteHeros improve performance, user experience, analytics, and marketing measurement.
5. Types of Cookies We May Use
SiteHeros may use several categories of cookies:
- Strictly necessary cookies
- Functional cookies
- Analytics and performance cookies
- Security and fraud prevention cookies
- Spam prevention cookies
- Marketing and attribution cookies
- Checkout and billing cookies
- Client portal and account cookies
- Third-party service cookies
The cookies actually used may change over time as SiteHeros updates its website, services, checkout tools, analytics setup, client portal, hosting platform, or third-party providers.
6. Strictly Necessary Cookies
Strictly necessary cookies are required for core website, security, checkout, portal, or service functionality.
These cookies may be used for:
- Website loading
- Page navigation
- Login sessions
- Client portal authentication
- Checkout functionality
- Shopping cart or order progress
- Security checks
- Form submissions
- Fraud prevention
- Spam prevention
- Account access
- System stability
- Error prevention
You generally cannot disable strictly necessary cookies through SiteHeros settings because the website, portal, checkout, or services may not work properly without them.
You may be able to block these cookies through your browser, but doing so may break parts of the website, client portal, checkout process, or service access.
7. Functional Cookies
Functional cookies help improve user experience and remember choices you make.
These cookies may support:
- Saved preferences
- Region or language preferences where available
- Display preferences
- Previously entered form details where applicable
- Client portal preferences
- Dashboard settings
- User interface choices
- Returning visitor features
Functional cookies may not be strictly required, but disabling them may reduce convenience or cause some features to behave less smoothly.
8. Analytics and Performance Cookies
Analytics and performance cookies help SiteHeros understand how visitors use the website and how the website performs.
These cookies may collect information such as:
- Pages visited
- Time spent on pages
- Referring websites
- Click activity
- Scroll behavior
- Device type
- Browser type
- Approximate location
- Traffic source
- Campaign information
- Error events
- Performance measurements
- Conversion path data
SiteHeros may use analytics and performance data to improve website content, page speed, navigation, visitor behavior analysis, conversion paths, SEO, technical troubleshooting, service pages, and checkout or onboarding flows.
Analytics data may be collected in aggregated, pseudonymous, or identifiable forms depending on the tool and configuration.
9. Security, Fraud Prevention, and Spam Protection Cookies
SiteHeros may use cookies and similar technologies to help protect websites, forms, accounts, checkout pages, and client portal access.
Security-related cookies may support:
- Bot detection
- Spam prevention
- Fraud prevention
- Login protection
- Abuse detection
- Rate limiting
- Suspicious activity detection
- Form security
- Checkout security
- Account protection
- Session validation
These cookies may be set by SiteHeros or by third-party security, hosting, spam-prevention, analytics, or infrastructure providers.
If SiteHeros uses Google reCAPTCHA or similar tools, those tools may collect device, browser, interaction, and risk signals to help distinguish legitimate users from bots or abusive activity.
10. Marketing, Attribution, and Conversion Cookies
SiteHeros may use marketing, attribution, or conversion cookies to understand how visitors find SiteHeros and how marketing campaigns perform.
These cookies may help SiteHeros measure:
- Referral sources
- Campaign performance
- Ad interactions where applicable
- Landing page performance
- Conversion paths
- Lead form submissions
- Checkout journeys
- Retargeting or remarketing activity where applicable
- Audience behavior
SiteHeros may use these cookies to improve marketing, service messaging, landing pages, SEO, and conversion flows.
SiteHeros may not use all of these tools at all times. Marketing and conversion tracking may be added, removed, or changed as business needs evolve.
11. Client Portal, Checkout, and Account Cookies
SiteHeros may use cookies to support client portal, account, checkout, billing, and service management functionality.
These cookies may support:
- Login authentication
- User sessions
- Account security
- Service selection
- Checkout progress
- Subscription management
- Billing session security
- Invoice access
- Payment flow continuity
- Product or plan selection
- Client dashboard access
- Support access
- Account preferences
Blocking these cookies may prevent you from logging in, completing checkout, managing services, accessing billing tools, or using client portal features.
12. Third-Party Cookies and Tools
Some cookies may be set by third-party providers that help SiteHeros operate, secure, analyze, support, or improve services.
These providers may include, as applicable:
- WPMU DEV / Incsub
- Stripe
- Google Analytics
- Google Tag Manager
- Google Search Console
- Google reCAPTCHA
- Elementor
- Envato Elements
- Astra / Brainstorm Force
- Ultimate Multisite
- WordPress.org
- Automattic-related WordPress ecosystem services where applicable
- bbPress where applicable
- Domain registrars and registry providers
- DNS providers
- Email, analytics, performance, security, backup, support, and communication tools
Third-party cookies are subject to the privacy policies, cookie policies, terms, settings, and practices of the third parties that provide them.
SiteHeros does not control all third-party cookie practices.
14. WordPress, Hosting, and Website Tool Cookies
Because SiteHeros operates a WordPress-based platform and provides managed WordPress services, some cookies may be related to WordPress functionality, hosting tools, plugins, themes, builders, security tools, performance tools, or website management tools.
These cookies may support:
- WordPress login sessions
- Administrator access
- Client portal access
- Security tools
- Backup tools
- Performance tools
- Caching
- Form submissions
- Page builder functionality
- Theme functionality
- Plugin settings
- Support or community features
- Website management features
Tools such as Elementor, WordPress plugins, security tools, performance systems, support systems, and client portal systems may set cookies or similar technologies depending on how they are configured.
15. Payment, Billing, and Checkout Cookies
SiteHeros may use third-party payment processors, reseller billing tools, checkout systems, subscription management tools, invoicing systems, and fraud prevention tools.
These systems may use cookies or similar technologies to:
- Process payments
- Maintain checkout sessions
- Prevent fraud
- Validate transactions
- Support subscription billing
- Display invoices
- Manage payment methods
- Confirm purchase status
- Secure payment forms
Stripe or other payment processors may set cookies or use similar technologies as part of secure payment processing, fraud detection, checkout, and account-related functionality.
Payment processors handle information according to their own policies and practices.
16. Domain, Support, and Service Tool Cookies
SiteHeros may use tools related to domain services, support, communication, onboarding, forms, help resources, or service management.
These tools may use cookies to:
- Support domain search or checkout
- Maintain service request sessions
- Track support interactions
- Prevent spam
- Improve communication workflows
- Remember preferences
- Measure help resource usage
- Support client onboarding
Domain registrars, registry providers, support systems, and communication providers may use cookies or similar technologies according to their own policies.
17. Cookie Duration
Cookies may last for different periods of time.
Session cookies:
These cookies usually expire when you close your browser or end your session.
Persistent cookies:
These cookies may remain on your device for a set period or until you delete them.
The duration of a cookie may depend on cookie type, tool configuration, browser settings, provider settings, security requirements, analytics settings, legal requirements, and user consent settings where applicable.
Third-party cookies are controlled by the provider that sets them, subject to that provider’s policies and settings.
18. Cookie Consent and User Choices
Depending on your location and applicable law, SiteHeros may request consent before setting certain non-essential cookies.
Where consent tools are used, you may be able to:
- Accept cookies
- Reject non-essential cookies
- Manage cookie preferences
- Change consent choices
- Disable analytics or marketing cookies where available
Some cookies are necessary for the website, checkout, portal, or security systems and may not be available for opt-out through SiteHeros settings.
If a cookie consent banner or preference center is available, your choices may be stored using cookies or similar technologies.
19. Browser Controls
Most browsers allow you to manage cookies through browser settings.
Depending on your browser, you may be able to:
- Block cookies
- Delete cookies
- Clear site data
- Block third-party cookies
- Set cookie preferences by website
- Receive alerts before cookies are stored
- Use private browsing modes
Blocking or deleting cookies may affect functionality. For example, you may not be able to log in properly, access the client portal, complete checkout, maintain form sessions, use billing tools, save preferences, access account features, or use certain security-protected forms.
You should review your browser’s help documentation for cookie management instructions.
20. Do Not Track and Similar Signals
Some browsers offer “Do Not Track” or similar privacy signals.
There is not currently a single universal standard for how websites should respond to all browser-based tracking signals.
SiteHeros may not respond to all “Do Not Track” signals unless required by applicable law or supported by the tools we use.
Where legally required or technically supported, SiteHeros may honor certain consent, opt-out, or global privacy control signals.
21. International Privacy Considerations
SiteHeros is operated from the United States.
If you access SiteHeros from outside the United States, cookies and similar technologies may involve processing in the United States or other countries where SiteHeros or its providers operate.
Certain jurisdictions may require consent for non-essential cookies, analytics cookies, marketing cookies, or similar tracking technologies.
SiteHeros may use consent tools, notices, or preference settings where appropriate.
International users may contact SiteHeros with privacy or cookie questions at: legal@siteheros.com
22. Client Website Responsibilities
SiteHeros clients may operate their own websites using SiteHeros hosting, WordPress tools, plugins, analytics systems, forms, payment tools, booking systems, learning systems, membership tools, or other integrations.
Clients are responsible for their own website cookie practices.
Clients should ensure their own websites have appropriate:
- Privacy policies
- Cookie policies
- Cookie banners where required
- Consent mechanisms where required
- Analytics disclosures
- Marketing disclosures
- Third-party tool disclosures
- Visitor rights procedures
- Compliance processes
SiteHeros may assist with setup where included in a service plan, but clients remain responsible for their own legal compliance and should consult qualified legal counsel when needed.
23. Updates to This Cookie Policy
SiteHeros may update this Cookie Policy from time to time.
Updates may reflect:
- New tools
- New cookies
- Changes to analytics
- Changes to Google tools
- Changes to marketing tools
- Changes to checkout tools
- Changes to client portal tools
- Changes to WordPress or hosting tools
- Changes to legal requirements
- Changes to SiteHeros services
The updated Cookie Policy will be posted on the SiteHeros website or otherwise made available.
The “Last Updated” date will indicate when the policy was most recently revised.
Important Notice
This Cookie Policy is intended to provide a strong cookie and tracking disclosure framework for SiteHeros services. It is not legal advice. Good Ground Serves LLC should have this Cookie Policy reviewed by qualified legal counsel before publishing it or relying on it as a final legal document.