1. Company Information
SiteHeros is a brand operated by Good Ground Serves LLC.
Legal business name:
Good Ground Serves LLC
Brand name:
SiteHeros
Business location:
Raleigh, North Carolina, United States
Website:
siteheros.com
Parent/company website:
ggserves.com
General contact:
contact@siteheros.com
Legal contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management contact:
elite-management@siteheros.com
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected or processed through SiteHeros websites, services, systems, client portals, forms, checkout pages, support channels, hosting tools, domain services, and related service interactions.
This Privacy Policy applies when you:
- Visit siteheros.com
- Contact SiteHeros
- Submit a form
- Request information
- Purchase hosting services
- Purchase domain services
- Create an account
- Use the SiteHeros client portal
- Use SiteHeros hosting, dashboard, or website tools
- Request migration, setup, design, maintenance, or Elite Management services
- Submit website content, files, credentials, or project materials
- Communicate with SiteHeros by email, form, portal, support request, or other channel
- Interact with SiteHeros analytics, ads, tracking, security, or performance tools
This Privacy Policy does not control the privacy practices of third-party websites, platforms, plugins, payment processors, domain registrars, analytics providers, or other services not owned or controlled by SiteHeros. Those third parties may have their own privacy policies and terms.
3. Information We Collect
SiteHeros may collect several types of information depending on how you interact with us.
Information we collect may include:
- Name
- Business name
- Organization name
- Email address
- Phone number
- Billing address
- Account login details
- Client portal account information
- Website URL
- Domain name information
- Hosting plan information
- Service order information
- Payment and transaction information
- Support request details
- Website project details
- Website content, files, and assets you submit
- Login credentials or access details you choose to provide for service delivery
- Communications with SiteHeros
- Technical information about your device, browser, and interaction with our website
- Analytics and usage data
- Cookie and tracking data
- Security, fraud prevention, and spam prevention signals
- Other information you choose to provide
The specific information collected depends on the services you use, the forms you submit, the account features you access, and the tools enabled on the SiteHeros website or platform.
4. Information You Provide to Us
You may provide information directly to SiteHeros when you:
- Fill out a contact form
- Request a consultation
- Purchase a service
- Create an account
- Register for a client portal
- Buy or connect a domain
- Purchase hosting
- Request migration help
- Request website design or development
- Request Elite Management services
- Submit a support ticket
- Send email communications
- Upload website content or project files
- Provide login credentials or access permissions
- Complete onboarding forms
- Provide billing or business information
This information may include business details, website details, project requirements, content, branding materials, service preferences, support history, and other information needed to provide services.
5. Account, Client Portal, and Login Information
SiteHeros may provide access to a client portal, hosting dashboard, account area, billing area, support area, or related management system.
When you create or use an account, we may collect or process:
- Account name
- Email address
- Username
- Password or authentication data
- Account role or permissions
- Login activity
- Client portal activity
- Billing records
- Service subscriptions
- Website management activity
- Support requests
- Account preferences
- Security events
- IP address and device information
You are responsible for keeping your login credentials secure and for controlling access to your account. If you believe your account has been compromised, contact SiteHeros promptly.
6. Hosting, Website, and Domain Service Information
When you purchase or use SiteHeros hosting, domain, website management, or related services, we may collect and process information needed to provide those services.
This may include:
- Domain names
- DNS records
- Website URLs
- WordPress site details
- Hosting plan details
- Server location preferences
- Website files
- Website databases
- Backup records
- Site migration data
- SSL configuration
- Security scan information
- Performance data
- Error logs
- Access logs
- IP addresses
- Technical support information
- Plugin and theme information
- Website administrator details
- Site configuration information
Some technical data may be collected automatically by hosting, security, backup, monitoring, performance, analytics, logging, or infrastructure systems.
SiteHeros uses this information to provide hosting, migration, monitoring, support, security, performance, maintenance, and website management services.
7. Billing, Payment, and Transaction Information
When you purchase a SiteHeros service, we may collect or process billing and transaction information.
This may include:
- Name
- Business name
- Billing address
- Email address
- Phone number
- Purchased service
- Subscription plan
- Invoice details
- Payment status
- Transaction ID
- Payment method details handled by payment processors
- Renewal information
- Refund or cancellation records
- Tax-related information where applicable
SiteHeros uses third-party payment processors and billing tools. SiteHeros does not intend to store full credit card numbers on its own systems. Payment data may be processed by Stripe, reseller billing tools, or other authorized payment processors used to provide checkout, invoicing, subscription management, and payment services.
Payment processors handle payment information according to their own privacy policies and security practices.
8. Website Project, Elite Management, and Support Information
If you request website design, development, maintenance, add-on services, support, or Elite Management services, SiteHeros may collect information needed to understand, scope, perform, and document the work.
This may include:
- Project requirements
- Website goals
- Business descriptions
- Brand materials
- Logos
- Images
- Text content
- Product or service details
- Page copy
- Blog content
- Legal page content you provide
- Website credentials
- Hosting credentials
- Domain registrar access
- DNS access
- WordPress administrator access
- Third-party account access
- Plugin, theme, and integration details
- Support history
- Revision requests
- Approval notes
- Design feedback
- Technical troubleshooting information
SiteHeros uses this information to provide requested services, manage project communication, configure websites, resolve issues, and maintain service records.
When you provide credentials or access to third-party accounts, you are responsible for ensuring that you are authorized to provide that access. SiteHeros recommends using role-based access, temporary credentials, or secure access-sharing methods where practical.
9. Automatically Collected Information
When you visit SiteHeros websites or use SiteHeros services, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Links clicked
- Time spent on pages
- Approximate location derived from IP address
- Date and time of visits
- Search terms or campaign parameters
- Cookie identifiers
- Analytics identifiers
- Error logs
- Security logs
- Performance information
- Interaction data
This information helps SiteHeros understand website usage, improve services, secure systems, prevent abuse, troubleshoot errors, measure performance, and improve marketing and user experience.
11. Analytics, Tracking, and Measurement Tools
SiteHeros may use analytics, tag management, search visibility, performance, security, and measurement tools.
These may include:
- Google Analytics
- Google Tag Manager
- Google Search Console
- Google reCAPTCHA where applicable
- Website performance tools
- Security and spam prevention tools
- Hosting analytics
- Client portal analytics
- Conversion tracking tools where applicable
- Other analytics or measurement tools used to understand and improve SiteHeros services
These tools may collect information about your device, browser, website interactions, referral sources, approximate location, and usage patterns.
SiteHeros uses analytics and measurement tools to understand website traffic, improve page content, improve user experience, measure marketing effectiveness, monitor technical issues, improve SEO, understand conversion paths, detect abuse or suspicious activity, and improve service offerings.
Analytics providers may process information according to their own policies and settings.
12. How We Use Information
SiteHeros may use information for the following purposes:
- To provide SiteHeros services
- To create and manage accounts
- To process orders and payments
- To provide hosting and domain services
- To configure client portal access
- To migrate websites
- To provide support
- To perform website maintenance
- To deliver Elite Management services
- To design, build, or update websites
- To troubleshoot technical issues
- To monitor website and hosting performance
- To secure websites, accounts, and infrastructure
- To prevent fraud, abuse, spam, or unauthorized access
- To communicate with clients
- To send service notices
- To send billing notices
- To respond to inquiries
- To manage subscriptions and renewals
- To enforce terms and policies
- To comply with legal obligations
- To improve SiteHeros websites and services
- To measure analytics and marketing performance
- To develop new services
- To maintain internal business records
- To protect SiteHeros, clients, providers, and users
SiteHeros does not sell client website content, project materials, or private account information as part of its business model.
14. Third-Party Services and Providers
SiteHeros uses third-party services, platforms, tools, and providers to operate its website and deliver services.
These may include, as applicable:
- WPMU DEV / Incsub
- Stripe
- Google Analytics
- Google Tag Manager
- Google Search Console
- Google reCAPTCHA
- Elementor
- Envato Elements
- Astra / Brainstorm Force
- Ultimate Multisite
- WordPress.org
- Automattic-related WordPress ecosystem services where applicable
- bbPress where applicable
- Domain registrars and registry providers
- DNS providers
- Email providers
- Hosting, analytics, performance, backup, security, support, and communication tools
These third parties may collect, receive, process, or store information as needed to provide their services.
Third-party providers have their own privacy policies, terms, service limits, data handling practices, and security measures. SiteHeros is not responsible for third-party privacy practices outside SiteHeros control.
Additional details may be provided in the SiteHeros Third-Party Services Disclosure or related subprocessors document.
15. Payment Processing
SiteHeros may use Stripe, reseller billing tools, checkout platforms, invoice tools, subscription management tools, or related payment processors to handle payments.
Payment processors may collect or process:
- Name
- Email address
- Billing address
- Payment method information
- Transaction details
- Subscription details
- Fraud prevention signals
- Tax-related information where applicable
SiteHeros generally receives limited payment-related information, such as transaction status, invoice records, subscription status, and limited payment method details.
Payment processors handle payment data according to their own privacy and security practices.
16. Hosting, Client Portal, and Infrastructure Providers
SiteHeros uses hosting, infrastructure, reseller, dashboard, client portal, backup, security, monitoring, and site management tools to provide services.
These systems may process:
- Website files
- Website databases
- Account data
- Hosting logs
- Security logs
- Backup data
- Domain data
- Support information
- Client portal information
- Technical configuration data
WPMU DEV / Incsub and related platform tools may be used to support SiteHeros hosting, reseller, billing, client portal, dashboard, performance, backup, security, and website management functionality.
SiteHeros may use white-labeled platform language publicly, but underlying providers may still process data as needed to deliver services.
17. Google Tools and Analytics
SiteHeros may use Google tools for analytics, tag management, search visibility, spam prevention, security, performance measurement, and marketing measurement.
These may include:
- Google Analytics
- Google Tag Manager
- Google Search Console
- Google reCAPTCHA
- Other Google tools where appropriate
Google tools may collect information such as device data, browser information, IP address, page visits, interactions, referrer data, approximate location, and cookie or identifier data.
SiteHeros uses Google tools to understand website performance, improve content, measure conversions, monitor search visibility, reduce spam, and improve user experience.
Google’s handling of information is governed by Google’s own policies and settings.
18. WordPress, Plugins, Themes, Templates, and Website Tools
SiteHeros works with WordPress, plugins, themes, templates, page builders, integrations, and related website tools.
Depending on the service, tools may process information related to:
- Website content
- Website users
- Form submissions
- Analytics
- Security
- Backups
- Performance
- Design assets
- Plugin settings
- Theme settings
- Account permissions
- Technical logs
Tools may include Elementor, Envato Elements, Astra / Brainstorm Force, Ultimate Multisite, WordPress.org resources, Automattic-related ecosystem services where applicable, bbPress where applicable, and other WordPress-related tools.
Third-party plugins, themes, and tools may have their own data handling practices. Clients are responsible for evaluating the privacy implications of tools used on their own websites, especially when collecting visitor, customer, student, member, donor, patient, or user data.
19. Domain Services and Registrar-Related Data
When you register, transfer, renew, connect, or manage a domain through SiteHeros or related providers, domain-related information may be shared with registrars, registry operators, DNS providers, reseller platforms, ICANN-related systems, or other domain service providers.
Domain-related information may include:
- Registrant name
- Organization
- Email address
- Phone number
- Billing or mailing address
- Domain name
- DNS records
- Renewal status
- Technical contact information
- Administrative contact information
- Domain order history
Domain information may be subject to registrar, registry, ICANN, and domain provider requirements. Some domain data may be made available through public or restricted domain lookup systems depending on applicable rules, privacy settings, domain extension, and provider practices.
20. Communications and Email
SiteHeros may use your contact information to send:
- Service notices
- Account notices
- Billing notices
- Renewal reminders
- Domain notices
- Hosting alerts
- Support replies
- Project updates
- Security notices
- Policy updates
- Administrative messages
- Marketing messages where permitted
You may be able to unsubscribe from marketing communications, but you may still receive important service, account, security, billing, legal, or transactional communications.
21. Data Retention
SiteHeros retains information for as long as reasonably necessary to provide services, operate the business, comply with legal obligations, resolve disputes, maintain records, enforce agreements, prevent fraud, support security, and satisfy legitimate business needs.
Retention periods may vary based on:
- Account status
- Service type
- Billing requirements
- Tax and accounting requirements
- Legal obligations
- Security needs
- Backup schedules
- Project records
- Support history
- Domain or hosting requirements
- Contractual obligations
- Dispute or enforcement needs
Website backups, logs, support records, billing records, and technical records may have different retention periods.
When information is no longer needed, SiteHeros may delete, archive, anonymize, or securely retain it according to business, legal, technical, or operational requirements.
22. Security
SiteHeros uses reasonable administrative, technical, and organizational measures designed to protect information.
Security measures may include:
- Access controls
- Account authentication
- Hosting security tools
- Backups
- Monitoring
- Security scanning
- Secure payment processing through third-party processors
- Limited access to client information
- Role-based access where appropriate
- Internal security practices
- Use of reputable service providers
However, no website, hosting environment, transmission, storage system, backup system, portal, or online service can be guaranteed to be completely secure.
You are responsible for using strong passwords, protecting administrator access, securing your devices, reviewing account permissions, and promptly notifying SiteHeros of suspected unauthorized access.
23. International Users and Data Transfers
SiteHeros is operated from the United States.
If you access SiteHeros from outside the United States, your information may be processed in the United States or other countries where SiteHeros, its providers, infrastructure partners, payment processors, analytics providers, domain providers, or service providers operate.
Privacy laws in these locations may differ from the laws in your country, state, province, or region.
By using SiteHeros services, you understand that information may be transferred, processed, and stored in the United States and other locations as needed to provide services.
24. Privacy Rights and Choices
Depending on your location and applicable law, you may have certain privacy rights regarding your personal information.
These rights may include the ability to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of certain processing
- Objection to certain processing
- A copy of certain information
- Withdrawal of consent where processing is based on consent
- Information about how personal information is used or shared
Some rights may be limited by legal, security, billing, fraud prevention, contractual, backup, operational, or technical requirements.
To submit a privacy request, contact: legal@siteheros.com
SiteHeros may need to verify your identity before processing certain requests.
25. United States State Privacy Rights
Some United States state privacy laws may provide residents with additional rights regarding personal information.
Depending on where you live and whether a particular law applies to SiteHeros, you may have rights related to:
- Access
- Correction
- Deletion
- Data portability
- Opting out of certain data uses
- Limiting certain sensitive data uses
- Non-discrimination for exercising privacy rights
SiteHeros does not sell client account information, client website content, or project materials as part of its business model.
Some analytics, advertising, or tracking technologies may be considered a “sale,” “sharing,” or targeted advertising activity under certain privacy laws depending on how they are configured and interpreted. SiteHeros will evaluate and manage those tools as appropriate.
To make a privacy request, contact: legal@siteheros.com
26. European, United Kingdom, and International Privacy Considerations
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with specific privacy laws, you may have additional rights under applicable law.
SiteHeros may process information under one or more legal bases, such as:
- To perform a contract
- To take steps before entering a contract
- To comply with legal obligations
- Based on legitimate business interests
- With consent where required
- To protect rights, security, and service integrity
Legitimate business interests may include providing services, securing systems, preventing fraud, improving services, communicating with clients, supporting website operations, and maintaining business records.
Where consent is required for cookies, analytics, marketing, or other processing, SiteHeros may provide consent tools or settings where appropriate.
International users may contact SiteHeros at: legal@siteheros.com
27. Children’s Privacy
SiteHeros services are not directed to children under 13 years old.
SiteHeros does not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to SiteHeros without appropriate authorization, contact: legal@siteheros.com
SiteHeros may delete information if we determine that it was collected from a child in violation of applicable law.
Clients who operate websites directed to children, students, families, childcare audiences, education audiences, or minors are responsible for ensuring their own websites comply with applicable laws and requirements.
28. Client Website Data and Client Responsibilities
SiteHeros clients may collect information through their own websites, forms, stores, booking systems, membership systems, analytics tools, plugins, email tools, payment tools, or other integrations.
Clients are responsible for:
- Their own privacy policies
- Their own cookie notices
- Their own consent mechanisms
- Their own website visitor disclosures
- Their own data collection practices
- Their own compliance with privacy laws
- Their own regulated-industry obligations
- Their own customer, student, patient, donor, member, or visitor data
- The tools and integrations installed on their websites
- The content and forms they ask SiteHeros to publish or configure
SiteHeros may process client website data as needed to provide hosting, maintenance, support, backups, security, migration, design, development, or Elite Management services.
SiteHeros is not responsible for a client’s failure to comply with privacy, accessibility, consumer protection, advertising, education, healthcare, financial, nonprofit, or other industry-specific laws.
29. Business Transfers
If Good Ground Serves LLC, SiteHeros, or any part of the business is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of business operations, bankruptcy, or similar transaction, information may be transferred as part of that transaction.
Any acquiring or successor entity may continue to use information as described in this Privacy Policy, unless a different policy is provided.
30. Changes to This Privacy Policy
SiteHeros may update this Privacy Policy from time to time.
Changes may be made to reflect:
- New services
- New tools
- New providers
- Legal changes
- Business changes
- Operational updates
- Security updates
- Analytics or tracking changes
- Billing or checkout changes
- Client portal changes
The updated Privacy Policy will be posted on the SiteHeros website or otherwise made available.
The “Last Updated” date will indicate when the policy was most recently revised.
Continued use of SiteHeros services after an updated Privacy Policy is posted means you acknowledge the updated policy.
31. Contact Information
For questions about this Privacy Policy, privacy requests, or data-related matters, contact:
Good Ground Serves LLC
SiteHeros
Raleigh, North Carolina
Website: siteheros.com
General contact:
contact@siteheros.com
Legal and privacy contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management services:
elite-management@siteheros.com
Important Notice
This Privacy Policy is intended to provide a strong privacy framework for SiteHeros services. It is not legal advice. Good Ground Serves LLC should have this Privacy Policy reviewed by qualified legal counsel before publishing it or relying on it as a final legal document.