1. Company Information
SiteHeros is a brand operated by Good Ground Serves LLC.
Legal business name:
Good Ground Serves LLC
Brand name:
SiteHeros
Business location:
Raleigh, North Carolina, United States
Website:
siteheros.com
Parent/company website:
ggserves.com
General contact:
contact@siteheros.com
Legal contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management contact:
elite-management@siteheros.com
2. Purpose of This Disclosure
SiteHeros relies on third-party services to operate its business, provide hosting and domain services, process payments, deliver website services, operate client portals, manage analytics, secure systems, provide support, and deliver managed WordPress website services.
This disclosure is designed to help clients understand what types of third-party providers SiteHeros may use, why those providers are used, what kinds of information may be processed by those providers, how third-party terms and privacy policies may apply, how white-labeled tools may involve underlying providers, what responsibilities remain with SiteHeros clients, and where clients can find more information about important providers.
Third-party provider use may change over time as SiteHeros improves its platform, replaces tools, changes service providers, or expands its services.
3. Why SiteHeros Uses Third-Party Services
SiteHeros uses third-party services to provide secure, reliable, scalable, and professional managed WordPress hosting, domain services, website management, design, maintenance, support, analytics, billing, and client portal features.
Third-party services may help SiteHeros:
- Host websites
- Provision hosting plans
- Manage reseller billing
- Operate client dashboards
- Process payments
- Register and manage domains
- Configure DNS
- Provide website backups
- Provide security tools
- Provide performance tools
- Provide analytics and tag management
- Provide search visibility tools
- Build and manage WordPress websites
- Provide templates and design assets
- Communicate with clients
- Respond to support requests
- Prevent spam and fraud
- Maintain business records
- Improve user experience
- Comply with legal, tax, accounting, security, or operational requirements
4. Categories of Third-Party Services
SiteHeros may use third-party services in categories including:
- Hosting infrastructure
- Reseller hosting tools
- Client portal tools
- Billing and subscription management
- Payment processing
- Domain registration and domain management
- DNS services
- WordPress management tools
- Website security tools
- Backup tools
- Performance and optimization tools
- Analytics tools
- Tag management tools
- Search visibility tools
- Spam prevention tools
- Website builder tools
- Template and design asset providers
- Theme and plugin providers
- Form and communication tools
- Email tools
- Support tools
- Community or forum tools
- Professional advisors
- Contractors and specialists
- Internal business operations tools
5. Hosting, Reseller, Client Portal, and Website Management Providers
SiteHeros uses hosting, reseller, client portal, and website management tools to provide managed WordPress hosting, client account access, website management, backups, security, performance, and related services.
These providers may process information such as client account information, website files, website databases, domain information, hosting configuration details, server logs, backup data, security scan data, performance data, support information, client portal activity, billing status, service subscription details, and website management settings.
SiteHeros may use WPMU DEV / Incsub and related platform tools for hosting, reseller billing, client portal, backup, security, performance, dashboard, and WordPress management functionality.
SiteHeros may describe these tools publicly using SiteHeros-branded or white-labeled terms such as SiteHeros managed platform, SiteHeros Business Toolkit, client portal, hosting dashboard, managed WordPress toolkit, security tools, backup system, performance tools, and website operations tools.
Even when tools are white-labeled or SiteHeros-branded in the user interface, underlying third-party providers may still process information as needed to provide the services.
6. Payment Processing and Billing Providers
SiteHeros uses third-party payment processors, billing systems, invoicing tools, checkout systems, subscription management tools, and reseller billing tools to process payments and manage subscriptions.
These providers may process information such as name, business name, email address, billing address, payment method information, transaction details, subscription details, invoice details, tax-related information, fraud prevention signals, refund or dispute information, and checkout activity.
SiteHeros may use Stripe and reseller billing tools to process payments, subscriptions, invoices, refunds, and billing-related activity.
SiteHeros does not intend to store full credit card numbers on its own systems. Payment information is generally processed by payment processors and billing providers according to their own security practices, privacy policies, and terms.
7. Domain Registration, Registry, DNS, and Related Providers
SiteHeros may provide domain registration, renewal, transfer, DNS configuration, domain connection, domain management, and related services through third-party registrars, registry providers, reseller platforms, DNS providers, ICANN-related systems, or other domain service providers.
Domain-related providers may process information such as domain name, registrant name, organization, email address, phone number, mailing address, billing information, administrative contact details, technical contact details, DNS records, nameserver records, renewal status, domain order history, and verification records.
Domain services may be subject to registrar, registry, ICANN, DNS provider, reseller, and domain service provider terms.
Some domain information may be made available through public or restricted domain lookup systems depending on applicable rules, domain extension, privacy settings, and provider practices.
8. Analytics, Tag Management, Search, and Google Tools
SiteHeros may use analytics, tag management, search visibility, anti-spam, security, performance, and measurement tools.
These may include Google Analytics, Google Tag Manager, Google Search Console, Google reCAPTCHA, other Google tools where appropriate, and other analytics or measurement tools where appropriate.
These tools may process information such as IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, approximate location, click activity, scroll activity, form interaction data, conversion events, campaign data, cookie or analytics identifiers, and spam or risk signals.
SiteHeros uses analytics and measurement tools to improve content, user experience, search visibility, website performance, conversion flows, service messaging, technical reliability, and security.
9. WordPress, Website Builder, Theme, Plugin, and Template Providers
SiteHeros works with WordPress and WordPress-related software, including page builders, themes, plugins, template libraries, design tools, asset providers, and website management systems.
These may include WordPress.org, Elementor, Envato Elements, Astra / Brainstorm Force, Ultimate Multisite, Automattic-related WordPress ecosystem services where applicable, and other WordPress plugins, themes, integrations, and tools where applicable.
These providers may process information depending on how their tools are used, such as website content, plugin settings, theme settings, template usage, design assets, account or license information, website URLs, technical logs, error data, usage data, support information, update data, and compatibility data.
Some tools may be owned or licensed by SiteHeros and made available only while a client is hosted with SiteHeros or subscribed to an eligible service.
Some tools may require clients to maintain their own accounts, licenses, subscriptions, or terms with third-party providers.
10. Security, Backup, Performance, and Monitoring Providers
SiteHeros may use third-party tools for website security, backups, uptime monitoring, performance optimization, caching, scanning, logging, and technical diagnostics.
These tools may process information such as website files, website databases, backup copies, security scan results, malware scan results, vulnerability indicators, IP addresses, error logs, access logs, performance metrics, uptime data, plugin and theme data, WordPress version data, and server or hosting configuration details.
These tools help SiteHeros detect technical issues, prevent abuse, restore websites, troubleshoot problems, improve speed, and maintain a secure managed WordPress environment.
No security, backup, monitoring, or performance tool can guarantee perfect security, uninterrupted service, complete protection from attacks, or total prevention of data loss.
11. Email, Communication, Support, and Form Providers
SiteHeros may use email, contact form, support, communication, ticketing, notification, onboarding, and customer service tools.
These tools may process information such as name, email address, phone number, business name, message content, support request details, project details, attached files, account information, website URLs, technical troubleshooting information, communication history, and notification preferences.
SiteHeros uses these tools to respond to inquiries, manage support, deliver notices, communicate about billing, coordinate projects, provide service updates, and maintain business records.
12. Community, Forum, or Support Resource Tools
SiteHeros may use community, forum, knowledge base, support discussion, or help resource tools where applicable.
These may include bbPress or similar WordPress-based tools.
These tools may process information such as usernames, display names, email addresses, posts, replies, support topics, profile data, IP addresses, moderation logs, account activity, and uploaded content.
Clients and users should avoid posting confidential information, credentials, private client data, payment information, sensitive personal information, or regulated information in public or semi-public support areas.
SiteHeros may moderate, edit, remove, restrict, or archive forum or community content according to SiteHeros policies.
13. Contractors, Specialists, and Professional Service Providers
SiteHeros may work with contractors, specialists, vendors, consultants, or professional advisors to provide services or operate the business.
These may include website designers, website developers, WordPress specialists, SEO specialists, performance specialists, security specialists, content specialists, support providers, legal advisors, accounting professionals, tax professionals, compliance advisors, and business operations providers.
These parties may access information only as reasonably needed to perform their services, support SiteHeros operations, comply with law, or provide professional advice.
SiteHeros aims to limit access to information based on role, need, and service purpose.
14. Information Third Parties May Process
Depending on the service used, third-party providers may process:
- Contact information
- Account information
- Billing information
- Payment information
- Domain information
- Hosting information
- Website files
- Website databases
- Website content
- Backup data
- Security logs
- Analytics data
- Support communications
- Project materials
- Technical configuration data
- Usage data
- Device and browser data
- IP addresses
- Cookie identifiers
- Transaction data
- Subscription data
- Client portal activity
Not every provider receives every type of information. Information shared with or processed by a provider depends on the provider’s function and the services used.
15. Third-Party Terms, Privacy Policies, and Service Rules
Third-party providers may have their own terms of service, privacy policies, cookie policies, data processing terms, acceptable use policies, refund policies, service limits, security practices, support practices, pricing rules, account rules, and availability limitations.
By using SiteHeros services that depend on third-party providers, you understand that those third-party rules may affect your services.
SiteHeros is not responsible for third-party outages, provider policy changes, pricing changes, discontinued tools, service interruptions, vulnerabilities, data practices, support limitations, domain rules, registrar decisions, payment processor actions, or other matters outside SiteHeros control.
16. White-Labeled or SiteHeros-Branded Tools
Some tools, dashboards, portals, checkout flows, hosting tools, domain tools, billing tools, or website management features may appear under the SiteHeros brand or within a SiteHeros client experience.
White-labeled or SiteHeros-branded tools may still be powered, supported, hosted, processed, or operated by third-party providers.
Examples may include client portal tools, hosting dashboards, reseller billing tools, website management tools, security tools, backup tools, performance tools, domain tools, checkout tools, and account management tools.
Using SiteHeros-branded terminology does not mean all underlying technology is owned directly by SiteHeros.
SiteHeros may use third-party infrastructure, tools, software, or service providers to deliver the SiteHeros platform experience.
17. Client Websites and Client-Selected Third Parties
SiteHeros clients may choose to use third-party tools on their own websites.
These may include plugins, themes, page builders, form tools, ecommerce tools, booking tools, membership tools, learning tools, donation tools, email marketing tools, CRM tools, analytics tools, ad tracking tools, payment processors, social media embeds, maps, video embeds, chat widgets, accessibility widgets, security tools, and performance tools.
Clients are responsible for the third-party tools they request, approve, install, connect, or continue using on their own websites.
Clients should review third-party privacy policies, terms, licensing, security practices, data processing implications, cookie practices, accessibility impact, and compliance obligations.
SiteHeros may assist with setup where included, but clients remain responsible for their business compliance and visitor-facing disclosures.
18. International Data Processing
Third-party providers may process information in the United States or other countries where they operate.
If you access SiteHeros from outside the United States, information may be transferred to, stored in, or processed in countries with privacy laws different from those in your location.
International data processing may occur through hosting providers, payment processors, analytics providers, domain providers, security providers, backup providers, client portal providers, support providers, contractors or specialists, and professional advisors.
SiteHeros may use provider terms, contractual protections, privacy policies, or other measures where appropriate to support lawful processing.
19. Changes to Third-Party Providers
SiteHeros may add, remove, replace, update, or change third-party providers at any time.
Changes may occur because of service improvements, security needs, pricing changes, provider availability, provider discontinuation, platform changes, better functionality, legal requirements, compliance needs, business operations, client portal changes, hosting or domain provider changes, and analytics or tracking changes.
SiteHeros may update this disclosure periodically to reflect important provider changes.
20. Current Provider Reference Index
The following provider categories and examples may apply to SiteHeros operations. This list may not include every provider used in every circumstance.
WPMU DEV / Incsub
Used for hosting, reseller tools, client portal functionality, backup tools, security tools, performance tools, WordPress management tools, billing/client platform features, and related managed WordPress services.
Stripe
Used for payment processing, checkout, billing, subscriptions, invoices, fraud prevention, and transaction handling.
Google Analytics
Used for website analytics, visitor measurement, traffic analysis, performance measurement, and conversion understanding.
Google Tag Manager
Used for managing website tags, analytics scripts, tracking tools, and measurement configuration.
Google Search Console
Used for search visibility, indexing insights, search performance monitoring, and technical search diagnostics.
Google reCAPTCHA
May be used for spam prevention, bot detection, form protection, and account or checkout security where applicable.
Elementor
Used for website building, page design, templates, layout systems, and WordPress-based visual editing.
Envato Elements
Used for design assets, templates, creative resources, stock media, and website-building resources where properly licensed.
Astra / Brainstorm Force
Used for theme, template, design, and WordPress site-building resources where applicable.
Ultimate Multisite
Used for multisite management, WordPress multisite operations, client-site organization, or related administrative functions where applicable.
WordPress.org
Used as part of the WordPress software ecosystem, including open-source WordPress core, plugins, themes, and related resources.
Automattic-related WordPress ecosystem services
May be used where applicable for WordPress-related services, integrations, plugins, spam prevention, security, performance, or related ecosystem functions.
bbPress
May be used for forum, support community, or discussion functionality where applicable.
Domain registrars, registries, DNS providers, and reseller platforms
Used for domain search, registration, renewal, transfer, DNS management, domain verification, and domain-related services.
Email, support, communication, security, performance, backup, and operations tools
Used as needed to provide client communication, support, system security, website performance, backups, notifications, service management, and internal business operations.
21. Contact Information
For questions about this Third-Party Services Disclosure, contact:
Good Ground Serves LLC
SiteHeros
Raleigh, North Carolina
Website: siteheros.com
General contact:
contact@siteheros.com
Legal contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management services:
elite-management@siteheros.com
Important Notice
This Third-Party Services Disclosure is intended to provide a strong third-party transparency framework for SiteHeros services. It is not legal advice. Good Ground Serves LLC should have this disclosure reviewed by qualified legal counsel before publishing it or relying on it as a final legal document.