Legal Documentation
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SiteHeros terms, privacy notices, service policies and legal contacts in one clear place.
SiteHeros · Good Ground Serves LLC
One clear place to find the terms, privacy notices and service policies that apply to SiteHeros.
Website & policies
Terms of Service
Website use, service agreements, payment and ownership rules, and the 30-day service-fee guarantee.
Privacy Policy
How SiteHeros collects, uses, protects and retains personal information, and your privacy rights.
Cookie Policy
Cookies and similar technologies, service contexts, browser controls and privacy choices.
Acceptable Use Policy
Lawful use, prohibited activity, customer security duties, reporting and enforcement.
Accessibility Statement
Our accessibility approach, scope, feedback channel and assistance options.
Security Statement
Security responsibilities, service-dependent safeguards and how to report a concern.
Website Disclaimer
Limits on informational content, examples, third-party materials and business-outcome claims.
Purchasing & service
Billing, Renewal, Cancellation & Refund Policy
Payment, renewal, cancellation, refunds, disputes and remaining Website Build obligations.
Electronic Communications & Signature Consent
Electronic records, signatures, copies, withdrawal and accessible alternatives.
Hosting+ Service Terms
Retained hosting terms where incorporated in an accepted Order. Standalone Hosting+ enrollment remains paused.
Service Level, Support & Maintenance Notice
Service targets, support channels, maintenance, incident communication and recovery limits.
WebOps Hub & Client Portal Terms
Authorized portal access, requests, approvals, communications, records and account security.
Elite Management
Elite Management Master Agreement
The standard agreement for business-purpose Elite Management engagements.
Elite Management Service Schedule
The current Essential, Pro, Plus and Premium package framework, accepted-Order scope and responsibilities.
Elite Billing & Commitment Schedule
Proposal-defined complete package amounts, waived standard setup, agreed Website Build payments, refunds and cancellation rules.
Data protection & rights
Data Processing Addendum
Contractual terms for customer-directed personal-data processing and service-specific schedules.
Privacy Rights Request Notice
How to submit a privacy request, verify authority, appeal a decision and request assistance.
U.S. State Privacy Supplement
Additional individual rights where an applicable U.S. state privacy law covers the processing.
International Privacy Supplement
Conditional international privacy rights, legal bases and transfer protections.
Orders and service-specific documents
Your accepted Order, statement of work, change orders and any service-specific onboarding, offboarding, subprocessor or transfer schedules are provided with your engagement. Request your applicable documents.
A signed amendment controls conflicting terms. An accepted Order or statement of work controls project-specific scope, fees and dates; service schedules control the applicable service; the agreements and policies govern remaining subjects. Privacy notices and the Data Processing Addendum control their own subject matter. Mandatory law takes priority where it cannot be varied.
30-day service-fee guarantee
Applies to eligible SiteHeros service fees. See Terms.
Contact and assistance
For legal notices, privacy requests, accessibility assistance, billing or cancellation questions, and security or copyright reports, contact legal@siteheros.com.