1. Company Information
SiteHeros is a brand operated by Good Ground Serves LLC.
Legal business name:
Good Ground Serves LLC
Brand name:
SiteHeros
Business location:
Raleigh, North Carolina, United States
Website:
siteheros.com
Parent/company website:
ggserves.com
General contact:
contact@siteheros.com
Legal contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management contact:
elite-management@siteheros.com
2. Accessibility Commitment
SiteHeros aims to provide a website and digital experience that is usable by as many people as reasonably possible.
SiteHeros values accessibility, usability, clarity, and inclusive digital design.
SiteHeros intends to make reasonable efforts to improve accessibility across its website, client-facing resources, checkout experiences, client portal access points, support materials, and digital service information.
Accessibility is an ongoing process. Digital platforms, WordPress tools, plugins, themes, client portals, forms, checkout systems, and third-party integrations may change over time, so SiteHeros may continue to review, improve, and adjust accessibility practices as the SiteHeros platform develops.
3. Scope of This Statement
This Accessibility Statement applies to SiteHeros-owned or SiteHeros-controlled digital properties and experiences, including:
- siteheros.com
- SiteHeros legal pages
- SiteHeros service pages
- SiteHeros hosting information pages
- SiteHeros domain information pages
- SiteHeros Elite Management information pages
- SiteHeros support and contact pages
- SiteHeros checkout-related pages where controlled by SiteHeros
- SiteHeros client portal access points where controlled by SiteHeros
- SiteHeros digital forms where controlled by SiteHeros
- SiteHeros support or community resources where applicable
This statement does not fully control third-party websites, embedded tools, payment processors, domain providers, client portal technology providers, plugins, themes, analytics tools, or external platforms that SiteHeros does not own or fully control.
4. Accessibility Standards and Goals
SiteHeros aims to follow generally recognized website accessibility practices where reasonably possible.
Accessibility goals may include:
- Clear page structure
- Readable typography
- Sufficient color contrast
- Keyboard-accessible navigation where practical
- Clear link text
- Meaningful headings
- Responsive layouts
- Mobile-friendly design
- Alt text for meaningful images where applicable
- Accessible form labels where practical
- Clear error messages where practical
- Avoiding unnecessary motion or disruptive effects where practical
- Logical reading order
- Consistent navigation
- Usable focus states where practical
- Avoiding unnecessary barriers for assistive technology users
SiteHeros may use WCAG-style accessibility principles as a practical reference for improving usability, but this statement should not be interpreted as a guarantee that every page, feature, tool, or third-party system fully conforms to a specific accessibility standard at all times.
5. Ongoing Accessibility Efforts
SiteHeros may take steps to improve accessibility over time, including:
- Reviewing page structure
- Improving heading hierarchy
- Improving contrast where needed
- Improving button and link clarity
- Improving form usability
- Improving mobile usability
- Improving keyboard navigation where practical
- Reviewing images for meaningful alt text
- Reducing confusing or unnecessary motion where appropriate
- Improving page speed and technical performance
- Testing important user flows
- Reviewing client portal entry points
- Reviewing checkout and service pages
- Updating templates and components
- Fixing reported accessibility barriers where reasonably possible
Because SiteHeros is a growing platform, accessibility work may be prioritized based on user impact, legal obligations, technical feasibility, business priorities, and available resources.
6. Website Design and Development Approach
SiteHeros intends to build its website with modern, responsive, accessibility-minded design practices.
This may include mobile-first layouts, clear navigation, readable content, consistent spacing, strong visual hierarchy, semantic structure where practical, clean calls to action, avoidance of overly complex interactions where unnecessary, user-friendly page sections, clear service descriptions, straightforward legal and policy content, and reasonable performance optimization.
SiteHeros’ design goal is to provide a premium website experience without creating unnecessary barriers for users who rely on assistive technologies, keyboard navigation, zoom, screen readers, or other accessibility tools.
7. Elementor, WordPress, Plugins, and Third-Party Tools
SiteHeros is built on WordPress and may use Elementor, themes, plugins, templates, analytics tools, client portal tools, checkout tools, security tools, performance tools, and other third-party systems.
These tools may affect accessibility.
SiteHeros may not control every aspect of accessibility for WordPress core behavior, Elementor widgets or output, plugin-generated interfaces, theme-generated markup, third-party forms, checkout embeds, payment processor tools, client portal interfaces, domain search tools, analytics or consent tools, embedded media, security tools, or spam-prevention tools.
SiteHeros may make reasonable efforts to configure, style, replace, or improve tools where accessibility issues are identified and where changes are technically and commercially reasonable.
8. Client Portal and Checkout Accessibility
SiteHeros may use white-labeled client portal tools, reseller checkout systems, billing tools, hosting dashboards, domain checkout tools, payment processors, and related third-party systems.
These systems may be provided or powered by third-party providers.
SiteHeros aims to make the client-facing experience as usable as reasonably possible, but accessibility of third-party checkout, billing, portal, domain, and payment interfaces may depend on the third-party provider.
If a user has difficulty completing checkout, accessing a client portal, reviewing billing, or using a SiteHeros service page, the user may contact SiteHeros for assistance.
9. Documents, Downloads, and Media
SiteHeros may provide documents, PDFs, images, videos, downloadable files, guides, legal pages, blog posts, support resources, or other media.
SiteHeros aims to make important information reasonably accessible, but some older, third-party, automatically generated, image-based, or downloaded materials may not be fully accessible.
Where practical, SiteHeros may provide information in HTML text format, plain text format, or another reasonable format upon request.
Users who need help accessing a document, policy, or digital resource may contact SiteHeros.
10. Known Limitations
SiteHeros may have accessibility limitations, especially during active development, redesign, platform changes, third-party updates, or plugin changes.
Possible limitations may include:
- Third-party checkout tools
- Third-party client portal tools
- Third-party domain tools
- Embedded forms
- Third-party analytics or consent tools
- Plugin-generated markup
- Older documents or PDFs
- Image-based content
- Auto-generated technical interfaces
- External websites linked from SiteHeros
- Third-party support tools
- Community or forum tools
- Browser-specific display issues
- Mobile or assistive technology differences
SiteHeros may prioritize fixing issues based on severity, frequency, user impact, technical feasibility, and the importance of the affected page or service flow.
11. Third-Party Content and External Services
SiteHeros may link to, embed, or integrate third-party content and services.
These may include WPMU DEV / Incsub tools, Stripe checkout or payment tools, Google tools, Elementor, Envato Elements, Astra / Brainstorm Force, Ultimate Multisite, WordPress.org resources, Automattic-related tools where applicable, bbPress where applicable, domain registrars and DNS providers, embedded videos, maps, social media links, analytics or tracking tools, and support or communication tools.
SiteHeros does not fully control the accessibility of third-party websites, tools, embeds, plugins, or platforms.
Third-party providers may have their own accessibility practices, support channels, limitations, and policies.
12. Client Website Accessibility Responsibilities
SiteHeros clients are responsible for accessibility obligations related to their own websites, businesses, services, products, forms, content, documents, media, users, customers, students, members, patients, donors, visitors, or regulated audiences.
Clients are responsible for:
- Their own website accessibility compliance
- Their own legal obligations
- Their own industry-specific accessibility rules
- Their own content accuracy
- Their own PDF and document accessibility
- Their own media captions or transcripts where required
- Their own form accessibility
- Their own third-party tools
- Their own ecommerce, booking, learning, membership, donation, or payment systems
- Their own accessibility policies and statements
- Their own accessibility audits where required
SiteHeros may assist with accessibility-minded implementation where included in a service plan, project scope, or Elite Management arrangement. However, SiteHeros does not automatically provide legal accessibility compliance audits, full remediation, certification, or legal opinions unless expressly agreed in writing.
13. Elite Management and Accessibility Support
Elite Management may include accessibility-minded website support depending on the selected service tier or written scope.
Accessibility-related support may include improving text readability, reviewing basic heading structure, improving button clarity, adding alt text to meaningful images where content is provided, improving link labels, improving responsive layouts, reducing confusing visual clutter, adjusting contrast where practical, helping structure content more clearly, and supporting accessibility-minded design improvements.
Unless expressly included in writing, Elite Management does not automatically include full WCAG audit, legal accessibility compliance review, ADA legal review, Section 508 legal review, VPAT documentation, full PDF remediation, captions or transcript creation, advanced assistive technology testing, formal accessibility certification, regulated-industry accessibility compliance, ongoing accessibility monitoring, or third-party platform remediation.
Specialized accessibility work may require a separate quote, add-on service, third-party specialist, or legal review.
14. Feedback and Accessibility Requests
SiteHeros welcomes accessibility feedback.
If you experience difficulty accessing SiteHeros content, pages, forms, checkout, client portal access points, or support resources, contact SiteHeros.
Accessibility-related contact:
legal@siteheros.com
General contact:
contact@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management services:
elite-management@siteheros.com
SiteHeros will make reasonable efforts to review accessibility feedback and respond where appropriate.
15. Information to Include in an Accessibility Report
To help SiteHeros review accessibility concerns, please include as much detail as possible.
Helpful information may include:
- Page URL
- Description of the issue
- Device used
- Browser used
- Operating system
- Assistive technology used, if any
- Screenshot or screen recording, if available
- Date and time the issue occurred
- What you were trying to do
- Whether the issue blocked checkout, login, support, or service access
- Preferred method of contact
- Any alternate format requested
Do not include sensitive personal information, passwords, payment card details, or private account credentials in an accessibility report.
16. Response Process
After receiving an accessibility concern, SiteHeros may review the reported issue, request additional details, attempt to reproduce the issue, prioritize the issue based on severity and user impact, correct the issue where technically and commercially reasonable, provide an alternate method of access where appropriate, contact third-party providers if the issue involves a third-party tool, and document the issue for future improvements.
Response and remediation times may vary based on complexity, third-party involvement, development needs, service provider limitations, and available resources.
17. No Guarantee of Complete Compliance
SiteHeros aims to improve accessibility and usability, but does not guarantee that every page, tool, plugin, integration, document, checkout flow, client portal feature, third-party system, or digital resource will be fully accessible or fully compliant with every accessibility law, standard, or guideline at all times.
Accessibility depends on many factors, including platform changes, plugin updates, third-party provider updates, browser differences, assistive technology differences, user device settings, content changes, design changes, client portal provider tools, checkout provider tools, embedded third-party content, and technical constraints.
SiteHeros may continue improving accessibility as part of ongoing website and platform operations.
18. Changes to This Statement
SiteHeros may update this Accessibility Statement from time to time.
Changes may reflect website redesigns, new services, new tools, accessibility improvements, reported issues, legal updates, operational updates, client portal changes, checkout changes, and third-party tool changes.
The updated statement will be posted on the SiteHeros website or otherwise made available.
The “Last Updated” date will indicate when the statement was most recently revised.
19. Contact Information
For questions about this Accessibility Statement or to report an accessibility issue, contact:
Good Ground Serves LLC
SiteHeros
Raleigh, North Carolina
Website: siteheros.com
General contact:
contact@siteheros.com
Legal and accessibility contact:
legal@siteheros.com
Hosting support:
diy-support@siteheros.com
Elite Management services:
elite-management@siteheros.com
Important Notice
This Accessibility Statement is intended to provide a strong accessibility framework for SiteHeros services and digital properties. It is not legal advice. Good Ground Serves LLC should have this statement reviewed by qualified legal counsel before publishing it or relying on it as a final legal document.